Government
Pre-Sales Support
Customer Service
Technical Solutions
Application Solutions
Warranty Repair
Credit Department
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Government
The Bosch Security Systems Government Team is committed to providing an exceptional level of service to government officials and agencies. The group supplies extensive information such as pricing and product details specific to each agency or official, by utilizing both private and public resources including www.gsaadvantage.com. The Government Team also utilizes Bosch’s professional, authorized government reseller base across the country to fulfill government agencies’ installation and service needs. You can reach the Government Team at 1-800-289-0096 between 8:00 am and 4:30 pm EST, Monday to Friday; upon calling, you will initially be directed to the Operator, who will gladly redirect your call.
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Pre-Sales Support
This team recognizes that the most critical stage of the purchasing process happens well before the purchase itself. With its expertise in customer service, technical support, training and applications engineering, the Pre-Sales group can readily address your questions and requests regarding model and part numbers, literature, pricing, product availability and system configuration, as well as provide you with any other information you need to make a sound buying decision.
The Pre-Sales team is available from 8:00 am to 8:00 pm EST, Monday to Friday. Send an e-mail to presales.support@us.bosch.com or call 1-800-289-0096; select option 2 from the main menu.
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Customer Service
The Customer Service team is ready to get you the products you need as soon as you need them.
Contact Customer Service for:
- placing orders for products
- placing orders for product literature
- inquiries on existing orders
- product pricing and availability details
- credit return authorization
The Customer Service team is available from 8AM – 8PM EST, Monday to Friday. Send an e-mail to orders@us.bosch.com or call 1-800-289-0096; select option 3 from the main menu.
You can also track your new product orders and track order shipments online through our Customer Care Portal. Click here to learn more.
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Technical Solutions
The Bosch Technical Solutions team combines extensive training and years of experience to skillfully assist you with technical issues such as configuration, programming and troubleshooting errors. This group provides support from 8:00 am to 8:00 pm EST, Monday to Friday and offers an after-hours emergency support option.
The Technical Solutions team can be reached via e-mail at technical.support@us.bosch.com. You can also contact them by phone at 1-800-289-0096; select option 4 from the main menu, then use the following sub-menu to indicate the area in which you require assistance:
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Application Solutions
The Application Solutions group provides project support for large systems, multiple related systems and systems that exceed normal support channels. This team of experts also addresses issues regarding integration with third party products and proof of concept. If you have inquiries relating to any of these topics, please contact Bosch at 1-800-289-0096 between 8:00 am and 4:30 pm EST, Monday to Friday; the operator will redirect you to an Application Solutions representative, who will then follow up with you to answer your questions.
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Warranty Repair
Our commitment to providing you with excellent customer service extends long after you’ve completed your purchase. Our After Sales Support policies provide you with a minimum 3-year warranty on all products. Toll-free numbers make it convenient for you to contact our offices. Plus free in-warranty advance exchanges are available on our most popular offerings, allowing you to quickly resolve in-warranty product issues at no cost. These are just a few of the after-sales services you can expect from Bosch Security Systems.
Click here to download information on Bosch's warranty policy.
Click here to download the Repair Request Form.
The After-Sales Support team is available from 8:30AM to 6:30PM EST, Monday to Friday. Send an email to repair@us.bosch.com or call 1-800-366-2283.
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Credit Department
Our experienced Credit team can quickly and efficiently assist you with your accounts receivable matters.
Contact the Credit Department for:
- account balances / statements
- invoice copies
- credit terms information
- billing disputes
- payment arrangements
- payment applications
- credit card payments
- notification regarding upcoming projects and exceed established terms on your account
The Credit Department is available from 8:30 am to 5:00 pm EST, Monday to Friday. Simply call 1-800-289-0096 and select option 5 from the main menu.
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